Only what you send us: carrier billing exports. These contain shipment charges, weights, dimensions, zones, service levels, tracking numbers, and origin and destination addresses.
We do not ask for and cannot access your carrier account credentials, your payment methods, your bank information, your customers' payment details, or any system of yours. You export a file and send it. There is no connection between our systems and yours.
We analyze it for billing errors and produce a report for you. That is the only use.
We keep your data only as long as needed to produce your report and answer your questions about it. We delete it within 90 days of delivering the report, or immediately on your written request, whichever comes first.
To request deletion, email support@clawbackpartners.com. We confirm in writing when it's done.
Your data is stored encrypted, access-controlled, and separated from other customers' data. It is not stored on personal devices or in shared consumer cloud accounts.
Only personnel working on your report. We do not have contractors, offshore processing, or data-entry vendors.
We use automated systems, including AI tools, to analyze billing data. All findings are reviewed before they reach you. Your data is not used to train any model.
If we become aware of unauthorized access to your data, we will notify you within 72 hours with what we know and what we're doing about it.
support@clawbackpartners.com
PO Box 117
East Templeton, MA 01438